General terms and conditions of AB ALARM shop

I. Introductory Provisions

These general terms and conditions (hereinafter referred to as the "terms and conditions") govern the relationship between the buyer (hereinafter referred to as the "buyer") and the seller (hereinafter referred to as the "seller") in the area of the sale of goods on the AB ALARM shop e-shop. The terms and conditions apply to all orders placed by the buyer via the AB ALARM shop e-shop. By ordering the goods, the buyer confirms that he has familiarized himself with these terms and conditions and that he agrees with them.

II. Definitions

  • Seller: AB ALARM s.r.o., ID number: 28814355, with registered office in Prague 8 - Karlín, Pobřežní 249/46, zip code 186 00.
  • Buyer: a natural or legal person who purchases the seller's products on
    AB ALARM shop e-shop.

III. Ordering goods and concluding a contract

  • The buyer has the option to order goods via the Internet at the AB ALARM shop e-shop.
  • Due to the great interest in the goods, some of the offered goods may be sold out during the submission of an electronic order, and therefore it is advisable for the buyer to always update the order before confirming it.
  • As soon as the buyer confirms the order in the shopping cart, the goods are reserved only for the buyer.
  • A condition for a valid electronic order is the filling in of all prescribed data and requirements listed in the order form.
  • By placing an order, the buyer accepts these terms and conditions of the seller
    and also the amount of the price for the ordered goods, including any shipping charges
    and transport costs valid at the time of making and sending the order.
  • An e-mail with order acceptance and information about the delivery of the ordered goods will be sent to the e-mail address specified in the order.
  • The purchase contract is concluded as soon as the buyer receives an e-mail from the seller confirming the order placed. The seller is obliged to send this confirmation to the buyer immediately after receiving the order. From this moment, mutual rights and obligations arise between the buyer and the seller, which are defined by the purchase contract and these terms and conditions. The terms and conditions form an integral part of the purchase contract.
  • The seller reserves the right to refuse the order. This decision is made by the seller at its sole discretion. If the seller rejects the order, the buyer will be informed immediately. If the payment for the rejected order has already been processed and received on the seller's account, it will immediately be returned to the buyer's account from which the ordered goods were paid.
  • The seller also reserves the right to cancel the order in the event of an obvious typographical error regarding the price or product descriptions in the product catalog.
  • The purchase contract is concluded in the Czech language.
  • The concluded purchase contract is archived by the seller for the purpose of its successful fulfillment in electronic form for a period of 2 years and is not accessible to unrelated third parties.

IV. Prices and payment terms

  • The prices listed on the AB ALARM shop e-shop website are listed as final, and for those who have not registered, they are listed including VAT. Registered and logged-in users are shown prices without VAT. The prices stated at the time of order confirmation are valid.
  • The prices do not include shipping costs. Postage and packaging for a Czech Post business package in the amount of CZK 180 in the Czech Republic, for PPL for the Czech Republic a package of CZK 170, for DHL for the Slovak Republic a package of CZK 500, for DHL shipping to other EU countries at least CZK 500 and this amount for foreign clients is converted to Euro according to plexchange rate, regardless of the size or weight of the order. If the seller fails to deliver the order in full at once and it is necessary to make more than one delivery of the goods, the buyer will not be charged for the costs of subsequent deliveries of the goods.

V. Methods of payment of the purchase price of the ordered goods

  • Cash on delivery - the buyer pays the purchase price of the goods in cash to the delivery person upon receipt.
  • Bank transfer - after receiving the order, an invoice will be sent to the buyer
    with the account number and variable symbol. The buyer pays for the goods to the seller's bank account in CZK, the account number for shipments delivered in the Czech Republic is 107-5091170277/0100 . The account is maintained at Komerční banka, as . If the goods will be delivered to the territory of the Slovak Republic, they will be paid to the account: 2700452058/8330 in Euros. The account is maintained at Fio banka, as, a branch of a foreign bank. After receiving the payment, the seller will send the goods, informing the buyer of the date of delivery of the shipment. In the case of payment for goods by cashless transfer, the goods will be dispatched only after confirmation of receipt of money to the seller's account.
  • In the event that the buyer pays the price of the goods and the seller rejects the order or is unable to ensure the delivery of the goods, the seller will immediately return the paid financial performance to the buyer in the agreed manner. The deadline for returning funds depends on the chosen method of return (bank transfer, postal transfer).

VI. Transport

  • The buyer can collect the ordered goods in person, or have the goods sent via the courier service PPL or Czech Post. Shipping
    and late payment is not included in the purchase price and is paid by the buyer,
  • If the customer decides to pick up the goods in person, it is possible to pick up the goods only at the delivery point in Most at the address: AB ALARM sro, Jana Kubelíka 1091/23, 43401 Most during working hours MON-FRI - 7:00 a.m. - 3:00 p.m. .
  • Personal collection of goods can only be paid for in cash.
  • Goods can be picked up at the delivery point in Most after a prior request by email or sms

VII. Buyer's rights when purchasing goods online

Non-delivery of the shipment

  • If the ordered goods are not delivered properly and on time or if they show defects, the buyer is entitled to resolve the complaint with the seller's customer department, in the form of an e-mail sent to the address: or by phone on the customer line:
    (+420) 777 130 221.

Claim to cancel the order

  • The buyer has the right to cancel the order within seven working days from the date of its dispatch.
  • In case of cancellation of the order by the buyer after payment of the purchase price of the ordered goods, the seller will return the paid purchase price of the goods to the buyer,
    after deducting all possible costs associated with its delivery and return.
  • If the buyer decides to cancel the order of goods, he is obliged to do so exclusively via email sent to the address within seven working days of sending the order.
  • The seller warns the buyer that there may be a difference between the color shades of the goods placed on the website and the color shades of the delivered goods, due to the different reproduction of colors on the buyer's computer.

VIII. Warranties for goods

  • The warranty conditions for the goods are governed by the valid legal regulations of the Czech Republic, unless specifically stated otherwise.

IX AB ALARM shop return conditions and money back guarantee

  • If the buyer changes his mind about the purchase or is dissatisfied with any item in the delivered order, he can withdraw from the contract by returning the goods and the seller will provide him with a money-back guarantee. If the buyer decides to use the right to withdraw from the contract by returning the goods, he must deliver the purchased goods to the seller at the address of AB ALARM s.r.o., Jana Kubelíka 1091/23, 43401 Most, no later than the 14th day after receiving the item. The buyer is obliged to return the goods complete, unused, undamaged, clean, including the original packaging, in the condition and value in which he received the goods. Labels or tags on the goods must be attached in their original place and must be intact.
  • The goods can only be returned to the address of the delivery point AB ALARM s.r.o., Jana Kubelíka 1091/23, 43401 Most.
  • In the case of returning the goods, the seller does not reimburse the buyer for the costs associated with the transport of the goods or any other costs incurred by the buyer in connection with the return of the goods.
  • In case of exchange of goods, the buyer pays only the costs associated with the transport of the goods.
  • In the case of computer carriers containing software or application(s), the goods cannot be returned, even partially, because the software is part of the hardware and it is not possible to quantify the value of the software itself. The software itself is not sold separately in most cases (e.g. Winload, J-Link, PSS, iWMS, etc.).

X. Protection of personal data

  • The seller declares that all personal data of the buyer are confidential, will be used only to fulfill the contract with the buyer and will not otherwise be disclosed and provided to a third party.
  • Personal data provided by the buyer to the seller in order to fulfill the order is collected, processed and stored on a secure server. The buyer gives the seller and the intermediary his consent to the collection and processing of this personal data for the purpose of fulfilling the subject of the concluded purchase contract and also for the marketing purposes of the seller.
  • By registering, the buyer voluntarily gives his consent to the collection, processing and updating of his personal data. The buyer's personal data will be processed and used exclusively in accordance with the applicable laws of the Czech Republic, in particular Act No. 101/2000 Coll., on the protection of personal data, as amended.
  • If the buyer does not want his personal data to be further processed or if he does not want the seller to send him commercial messages, he can send his objection to the email:

XI. Final Provisions

  • AB ALARM s.r.o., as the operator of the online store, is in accordance with Act No. 121/2000 Coll., Copyright Act, authorized to exercise proprietary copyrights to these internet pages. All rights, including copyright, are owned by the seller.
  • Any use of the content of this website or copying or saving, or only parts thereof, other than for your personal, non-commercial use is prohibited without the written consent of the seller.
  • The seller reserves the right to change these terms and conditions unilaterally.
  • The terms and conditions apply to the extent and wording that is stated on the seller's website on the day the electronic order is sent.
  • Legal ties between sellersand to the buyer not expressly regulated by these terms and conditions are governed by the relevant legal regulations of the Czech Republic.
  • These terms and conditions are available in the Czech language.